Returns, Refunds & Exchanges
We do refund on all items (apart from earrings) within 14 days
USA, Europe and Rest of the World Returns
Please use the contact us form detailing your return. We will contact you shortly after with return instructions. Before returning, please contact us first; we are not responsible for any packages posted without our consent.
RETURNS ARE NOT FREE OF CHARGE. Our returns address is as follows:
IceJewlz
46 Hatton Garden
(basement)
London
Ec1n 8ex
United kingdom
(basement)
London
Ec1n 8ex
United kingdom
Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the full amount if items are in good condition and not worn.
Items on sale or have a discount code applied are non refundable and can be exchanged.
customerservices@icejewlz.com detailing your return. We will respond with return instructions within 24 hours. We strongly recommend you use a tracked service such as Royal Mail Recorded Delivery. Before returning, please contact us first; we are not responsible for any packages posted without our consent. RETURNS ARE NOT FREE OF CHARGE.Our UK returns address is as follows: IceJewlz
46 Hatton Garden
(basement)
london
Ec1n 8ex
(basement)
london
Ec1n 8ex
Refunds
We do refund on all items (apart from earrings) within 14 days from the day you receive the item if it is unused, untainted & Undamaged. Email will be sent to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a 1-7 day period. Please note; we are happy to take the items back if they are in good condition. Items which are subject to rejection of a refund are used, damaged or worn items.
We do refund on all items (apart from earrings) within 14 days from the day you receive the item if it is unused, untainted & Undamaged. Email will be sent to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and credit will automatically be applied to your credit card or original method of payment, within a 1-7 day period. Please note; we are happy to take the items back if they are in good condition. Items which are subject to rejection of a refund are used, damaged or worn items.
Items on sale or have a discount code applied are non refundable and can be exchanged. As They are legally treated as know faulty items
Late or missing refunds
If you haven’t received a refund , first check your bank account again.
Then contact your credit card company, it may take a few days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office.icejewlz@gmail.com.
Exchanges
Items are only replaced if they are defective or damaged. If you need to exchange it for the same item or an item of the same value, send us an email at office.icejewlz@gmail.com and return your item to the address below.
IceJewlz
46 Hatton Garden
(basement)
london
Ec1n 8ex
United kingdom
46 Hatton Garden
(basement)
london
Ec1n 8ex
United kingdom